Every BOFA account holder must have a unique username. This is in most cases the email address entered when registering the account. All usernames are case sensitive.

Pupils who have had their accounts created by their school or tutor, may have been assigned a unique, personalised username rather than an email address. If you cannot remember this, get in touch with your school or tutor and they will have a record. 

If you have been allocated a username by your school or tutor, you will have to tell them if you have forgotton or want to change your password. Only accounts registered with an email address can be changed through the BOFA Forgotten Password link.